Please feel free to contact us if you have questions or comments.

Delivery is exclusively made to EU countries.

Terms of sale and delivery

The following terms of sale and delivery apply to all deliveries from Kosmolet A/S.

Complaints:

Kosmolet A/S is to be informed of any errors of shortcomings of delivery within reasonable time after you have discovered the error. The customer is obliged to state the nature of error defect, and demonstrate if necessary.

You can also use the European Commission's online complaint portal, although this will mainly be relevant if you are a consumer residing outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/. When filing a complaint you need to use this e-mail info@nilensjord.dk.

Payment:

In the shopping cart, you choose the desired form of payment.

Prices:

All prices include 25% VAT.

Shipping and delivery:

Delivery from Kosmolet A/S is considered complete when the goods have been handed over to the customer. Shipment is carried out by Post Danmark or DPD.

Delivery time is 5-6 business days. If we are unable to meet the delivery time, we will contact you by email. In that case, you have the right to cancel the order and to get your money back.

Free delivery in Denmark. We only deliver within the EU

The cost for shipping goods adding up to less than EUR 67.00 in total is EUR 10.00. All purchases above EUR 67.00 are delivered free of charge.

Kosmolet Data Policy:

Kosmolet A/S ("Kosmolet") is subject to the Danish Data Protection Act and the General Data Protection Regulation, which means that Kosmolet is obliged to inform you about which of your personal data Kosmolet processes and your rights in relation to this.

 

1.COMMON DATA CONTROLLER

Kosmolet A/S, Hvedemarken 12, 3520 Farum, Denmark, Phone 44 95 80 00, Central Business Register No.: 10 30 54 03, email info@nilensjord.dk.

 

2.PERSONAL DATA AND PURPOSE

Your interaction with Kosmolet via our website or by entering competitions organized by Kosmolet or that it is associated with requires Kosmolet to process and store the following categories of information as required:

  • name, address, email address and phone number
  • IP address
  • details of your purchases

All information will be treated confidentially in accordance with the Danish Data Protection Act and the General Data Protection Regulation.

Kosmolet’s grounds for processing data are derived from a legitimate interest (see Article 6 (1) (f) of the General Data Protection Regulation) that Kosmolet has in processing and storing customer data, and the necessity of such action in order to conduct business and service its customers.

If you enter a competition, Kosmolet’s grounds for processing data are also based on a legitimate interest (see Article 6 (1) (f) of the General Data Protection Regulation) that Kosmolet has in processing and storing customer data, and the necessity of such action in order to organize competitions and send prizes to winners.

If you submit a customer review and specifically agree to Kosmolet sharing your opinion on social media or on Kosmolet’s website, Kosmolet processes your information based on a legitimate interest (Article 6 (1) (f)) that Kosmolet has in doing so.

Kosmolet processes details of your IP address for the purpose of consistently improving our website and logging your purchases. In relation to this, Kosmolet records the areas of the website that are visited and how much time users spend in these areas. Kosmolet’s grounds for processing data are based on a legitimate interest that Kosmolet has in analyzing website data with a view to improvement and development (see Article 6 (1) (f) of the General Data Protection Regulation). Read more about our use of cookies in our cookie policy which is available on our website.

We generally receive the information referred to above directly from you. If you enter a competition which has not been organized by Kosmolet, but which Kosmolet is associated with, we will receive your personal data from the data controller organizing the competition as a natural part of the competition organization process.

 

4. PERSONAL DATA RECIPIENTS AND PROCESSORS

Your personal data is processed by Kosmolet unless other use ensues on account of the nature of the customer relationship.

In connection with their entry in Kosmolet’s IT systems, your data will be passed on to Navitech which provides Kosmolet’s IT system and hosts Kosmolet’s IT systems. Your data may also be passed on to Microsoft which provides Kosmolet’s Office365 solution.

Your personal data will be passed on to Simpel Solutions which operates our website and webshop.

Your personal data will also be passed on to the shipping company delivering your goods or your prize if you have entered and won a competition.

Your personal data may also be passed on to social media, for example Facebook, if you enter a competition which is announced and held on social media. Your personal data may also be passed on to social media or the service hosting Kosmolet’s website, if you agree to Kosmolet sharing your opinion about a Kosmolet product on social media.

If you have an adverse reaction to a Kosmolet product, Kosmolet is obliged to enter your personal data and details of your reaction in the EU Cosmetic Products Notification Portal (CPNP), see Articles 21 and 23 in Regulation (EC) No. 1223/2009 of the European Parliament and of the Council of 30 November 2009 on cosmetic products.

 

5. ACCESS, RECTIFICATION, ERASURE, RESTRICTION OR OBJECTIONS

You can gain access to the data Kosmolet holds about you. Kosmolet can provide an electronic copy of the data it has collected on request.

You may object to your data being subject to processing at any time. You also have the right to request that your personal data is rectified or erased or that processing of your data is restricted.

There may be specific situations in accordance with the General Data Protection Regulation where Kosmolet is not obliged to comply with the above rights.

If you wish to (1) access, (2) rectify or erase the personal data Kosmolet holds about you, or (3) restrict the processing of the personal data held or (4) if you have other objections, please contact Morten Weihe Olsen, info@kosmolet.dk.

 

6. DATA PORTABILITY

In certain cases, you will be entitled to arrange for your personal data to be provided or transferred to another data controller.

 

7. STORAGE PERIOD

Your personal data will be deleted no later than five years after we have fulfilled your last order.

Metadata, including IP addresses, from our website are deleted twice a year, no later than two years after they have been collected.

If you have entered a competition, your personal data will be deleted no later than two years after the competition has closed.

Personal data, which is collected in connection with Kosmolet sharing your customer reviews on social media or online, will be deleted two years after your opinion has been published.

If you experience an adverse reaction to one of our products, we will keep the details for one year after becoming aware of such a situation in order to send you a different product and to keep a record of your reaction in the event that you experience another new reaction.

 

8. COMPLAINTS

You may file a complaint about the processing of personal data. Complaints should be sent to the Data Protection Commissioner, Datatilsynet, Borgergade 28, 5, 1300 Copenhagen K, Denmark dt@datatilsynet.dk.

 

Declaration of consent (Newsletter):

Kosmolet A/S ("Kosmolet") is subject to the Danish Data Protection Act and the General Data Protection Regulation, which means that Kosmolet is obliged to inform you about which of your personal data Kosmolet processes and your rights in relation to this.

By signing this declaration of consent, you agree to Kosmolet processing your personal data in connection with sending you its newsletter.

 

1. DATA CONTROLLER

Kosmolet A/S, Hvedemarken 12, 3520 Farum, Denmark, Phone 44 95 80 00, Central Business Register No.: 10 30 54 03, email info@nilensjord.dk.

 

2. PERSONAL DATA AND PURPOSE

In order to comply with the Danish Marketing Practices Act and the General Data Protection Regulation, you must expressly agree to Kosmolet sending you a newsletter for marketing purposes.

 

3. PERSONAL DATA RECIPIENTS AND PROCESSORS

Your personal data is processed by Kosmolet unless other use ensues on account of the nature of an inquiry or type of processing. Your data will be passed on to Kosmolet’s data processor which is responsible for sending out the newsletter on Kosmolet’s behalf. Kosmolet currently uses MailChimp.

 

4. ACCESS, RECTIFICATION, ERASURE, RESTRICTION, OBJECTIONS AND DATA PORTABILITY

Read more about your rights in Kosmolet's data policy which has already been sent to you. If you no longer have the Kosmolet data policy, another copy can be obtained on request.

 

5. WITHDRAWAL OF CONSENT

You may withdraw your consent at any time.

6. DURATION AND STORAGE

Your personal data will be kept until you unsubscribe from Kosmolet’s newsletter, including by withdrawing your consent.

 

7. COMPLAINTS

You may file a complaint about the processing of information and personal data. Complaints should be sent to the Data Protection Commissioner, Datatilsynet, Borgergade 28, 5, 1300 Copenhagen K, Denmark dt@datatilsynet.dk.

Declaration of consent (Participation in test panel no. I):

Kosmolet A/S ("Kosmolet") is subject to the Danish Data Protection Act and the General Data Protection Regulation, which means that, as a potential test panel participant, you will be informed about which of your personal data Kosmolet processes, and your rights in this respect.

By signing this declaration of consent, you expressly agree to Kosmolet processing your personal data in connection with the selection of future test panel participants.

 

1. DATA CONTROLLER

Kosmolet A/S, Hvedemarken 12, 3520 Farum, Denmark, Phone 44 95 80 00, Central Business Register No.: 10 30 54 03, email info@nilensjord.dk.

 

2. PERSONAL DATA AND PURPOSE

In connection with your desire to participate in the Kosmolet test panel, Kosmolet will process the following personal data as required:

  • name, address, email address and phone number
  • age

Your personal data will be used to select the test panel participants who will be involved in the testing of Kosmolet’s products.

All information will be treated confidentially in accordance with the Danish Data Protection Act and the General Data Protection Regulation.

Kosmolet’s grounds for processing are based on your express consent (see Article 6 (1) (a) of the General Data Protection Regulation), which you give when you sign this declaration of consent.

 

3. PERSONAL DATA RECIPIENTS AND PROCESSORS

Your personal data is processed by Kosmolet unless other use ensues on account of the nature of an inquiry or type of processing.

In connection with their entry in Kosmolet’s IT systems, your data will be passed on to Navitech which provides Kosmolet’s IT system and hosts Kosmolet’s IT systems. Your data may also be passed on to Microsoft which provides Kosmolet’s Office365 solution.

Your personal data will also be passed on to the shipping company delivering your test products if you are selected to take part in a test.

Moreover, if you are selected to take part in a test, your personal data will be passed on to SurveyMonkey in which you will be asked to complete test feedback forms.

 

4. ACCESS, RECTIFICATION, ERASURE, RESTRICTION AND OBJECTIONS

You can gain access to the data Kosmolet holds about you. Kosmolet can provide an electronic copy of the data it has collected on request.

You may object to your data being subject to processing at any time. You also have the right to request that your personal data is rectified or erased or that processing of your data is restricted.

There may be specific situations in accordance with the General Data Protection Regulation where Kosmolet is not obliged to comply with the above rights.

If you wish to (1) access, (2) rectify or erase the personal data Kosmolet holds about you, or (3) restrict the processing of the personal data held or (4) if you have other objections, please contact Morten Weihe Olsen, info@kosmolet.dk.

 

5. DATA PORTABILITY

In certain cases, you will be entitled to arrange for your personal data to be provided or transferred to another data controller.

 

6. WITHDRAWAL OF CONSENT

You may withdraw your consent at any time.

 

7. DURATION AND STORAGE

Your data will be saved for as long as you participate in the test panel; each year you will be asked to confirm whether you wish to continue being a participant in our test panel.

In special cases, we may need to keep your data for a longer period. We will seek special consent for this in such cases.

 

8. COMPLAINTS

You may file a complaint about the processing of information and personal data. Complaints should be sent to the Data Protection Commissioner, Datatilsynet, Borgergade 28, 5, 1300 Copenhagen K, Denmark dt@datatilsynet.dk.

 

Declaration of consent (Participation test panel no. II):

Kosmolet A/S ("Kosmolet") is subject to the Danish Data Protection Act and the General Data Protection Regulation, which means that, as a test panel participant, you will be informed about which of your personal data Kosmolet processes, and your rights in this respect.

By signing this declaration of consent, you expressly agree to Kosmolet processing the following sensitive personal data.

 

1. DATA CONTROLLER

Kosmolet A/S, Hvedemarken 12, 3520 Farum, Denmark, Phone 44 95 80 00, Central Business Register No.: 10 30 54 03, email info@nilensjord.dk.

 

2. PERSONAL DATA AND PURPOSE

In connection with your participation in the Kosmolet test panel, Kosmolet will process the following sensitive personal data as required:

  • health information

Your health information is used in connection with the testing of our make-up and/or skin care products.

All information will be treated confidentially in accordance with the Danish Data Protection Act and the General Data Protection Regulation.

 

3. PERSONAL DATA RECIPIENTS AND PROCESSORS

Your personal data is processed by Kosmolet unless other use ensues on account of the nature of an inquiry or type of processing. Your personal data will be passed on to SurveyMonkey in which you will be asked to complete test feedback forms.

4. ACCESS, RECTIFICATION, ERASURE, RESTRICTION, OBJECTIONS AND DATA PORTABILITY

Read more about your rights in Kosmolet's data policy which has already been sent to you. If you no longer have the Kosmolet data policy, another copy can be obtained on request.

 

5. WITHDRAWAL OF CONSENT

You may withdraw your consent at any time.

 

6. DURATION AND STORAGE

Your data will be saved for as long as you participate in the test panel; each year you will be asked to confirm whether you wish to continue being a participant in our test panel.

In special cases, we may need to keep your data for a longer period. We will seek special consent for this in such cases.

 

7. COMPLAINTS

You may file a complaint about the processing of information and personal data. Complaints should be sent to the Data Protection Commissioner, Datatilsynet, Borgergade 28, 5, 1300 Copenhagen K, Denmark dt@datatilsynet.dk.

 

 

Responsibility for the goods:

Responsibility for the goods is passed on to the customer at the time of delivery.

Privacy policy:

Kosmolet A/S seeks maximum security and safety in the treatment of personal information from our visitors and customers. When you place an order, we need information such as name, address, phone, email, delivery address and credit card. We only use this information to process the order and we will contact you in case there are any questions. Only the information which is absolutely essential is passed along to a third party in order to carry out your order, for example PBS.

Right of return:

Products can be returned within a period of 14 days, starting from the day you receive the goods. Only products returned in unopened and original packaging are accepted.
You can return the parcel by refusing receipt or by Post Danmark to the address below:

Kosmolet A/S Hvedemarken 12 3520 Farum Denmark

Once we have received the returned parcel and verified that the goods meet the stated conditions, we will contact you in order to arrange the refund. Kosmolet A/S does not accept packages returned on the term COD (cash on delivery).

Delivery is exclusively made to EU countries.