Q&A

We are happy to answer your question. But perhaps you are lucky enough to find the answer in our FAQ below?

Questions about our products

Does your mascara contain nickel?

When developing a black mascara, it is primarily Iron Oxide (CI 77499) that is used to achieve the deep black colour. Since Iron Oxide naturally contains traces of nickel, it is unavoidable to produce a mascara that is 100% without nickel.

Even if you are allergic, you can still use our mascara - despite them not being 100% nickel-free. Look for the AllergyCertified logo, as it indicates that the product contains a minimal amount of nickel. This is because AllergyCertified has very strict requirements with regards to the amount of nickel and requires testing of the finished product as proof of the nickel content.

This means that the risk of an allergic reaction is so small that even if you have a nickel allergy, you can apply our mascaras regardless.

I have allergies, can I use your products?

We at Nilens Jord often get positive feedback from happy customers with allergies, such as perfume allergies and nickel allergies, who tolerate our products - but we still want to stress: we cannot guarantee that you will be able to tolerate all the ingredients we use in our products.
Nilens Jord develops makeup and skincare with a strong focus on ingredients. We do not add unnecessary ingredients and all ingredients should contribute to the quality of our products. Nilens Jord products are completely free of perfumes, essential oils and suspected endocrine disruptors, and no suspected endocrine disruptors are added.

Are you allergic to dyes?

We receive a lot of requests from people with allergies to specific trace elements, that can occur in dyes. Dyes are written on our boxes declared as CI-followed by a five-digit number.
If you have confirmed allergy by a doctor, ask your doctor to write down the ingredients, you can't tolerate. This will help when you are buying our makeup and skin care products as all ingredients are listed on the packaging.

If you have any doubts about this, please feel free to write to us here or at info@nilensjord.dk.

Can everyone tolerate Nilens Jord's products?

It is very difficult, if not impossible, to develop products that are unconditionally tolerated by everyone. By comparison, some people do not tolerate pineapple despite the fact that the fruit is both healthy and without added flavour or preservation. Every person's skin is different and reacts individually.

Do you test on animals?

Nilens Jord does not allow animal testing of our products and ingredients, and this is luckily also prohibited in Denmark and by the EU law.

Are Nilens Jord's products vegan?

Nilens Jord is not designed for vegans. Beeswax and/or other animal ingredients may appear in some of our products. However, we have a number of products that are not of animal origin, and are therefore usable if you are vegan. You can find our selection of vegan products here. Or look at the product packaging, or the product description on this page, where all ingredients in the product are provided.

Does makeup by Nilens Jord contain MI?

No, makeup by Nilens Jord does not contain MI. MI stands for methylisothiazollinone and is a preservative used to extend the durability of makeup products.

We recommend those with a tendency towards allergies to avoid products with MI.

Do you add physical or chemical solar filters?

A solar filter protects your skin from harmful UV rays and can occur in sunscreens in two forms; physical and/or chemical filters. The physical filters (which also consist of chemical substances) rest on top of the skin, where they protect by spreading and reflecting uv rays. This type of filter can be difficult to lubricate and often leaves a white-ish glow. The chemical solar filters work by absorbing the UV rays and converting them into heat. The sun filters used in the sunscreens by Nilens Jord are exclusively chemical filters. The filters have been selected based on their minimal risk of giving allergies and because they are among the most environmental friendly solar filters.

Are sunscreen by Nilens Jord waterproof?

Yes, all our sunscreens are waterproof. However, in order to maintain the protection factor, it is important to remember to apply more sunscreen after going for a swim, sweating or drying your body with a towel or similar, even if it is (very) waterproof.

General questions

I regret my purchase, what do I do?

If you regret your purchase and wish to return your product, please contact us as soon as possible (and within 14 days receiving it). Write to our customer service at info@nilensjord.dk. In your message, make it clear that you want to submit your right of withdrawal. Remember to enter your order number.

You cannot undo the order by simply refusing to receive it.

How do I return an item?

You must notify us within 14 days from receiving your order, indicating that you wish to cancel your purchase. Remember to provide your order number. The message must be made via customer service here or at Info@nilensjord.dk.

You will receive an email confirming that we have received and processed your return order and refunded the payment.

By returning your purchase to us, you are responsible for ensuring that the item is properly packaged. You bear the risk of the package/goods until we receive it. Therefore, save the postal receipt and any track and trace number. Nilens Jord does not recieve cash on delivery packages.

How long is your delivery time?

We will deliver your parcel to your chosen delivery location within 1-3 working days. If, contrary to expectations, you have not received your package after 5 working days, please contact us at info@nilensjord.dk.

You will receive an SMS or email from GLS with a track number so that you can follow the delivery of your package.

Can I cancel my order?

You can cancel your order by sending an email to Customer Service here - remember to provide your order number.

However, if you have received an order confirmation, it is no longer possible to cancel your order. In this case, you must accept the package and return it within 14 days, after you have made us aware that you wish to cancel the order. See further under the item; I regret my order.

In what stores can I find your products?

If you need to try out our product, please visit one of our retailers. Our products are sold in all Matas stores. In addition, you can find our range at Magasin, Salling and in selected Helsam stores as well as on selected websites.

Are there any restrictions on how much I can buy?

At nilensjord.dk, you as a private customer can purchase a maximum of 10 pieces of the same item at a time. This is to discourage resale to a third part.

Contact Us

Did you not find the answer you were looking for? You can always contact us with questions regarding products, complaints or something else entirely.

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